The most ***********, uncaring fibre provider I've ever had the inconvenience of working with

I've been offline for 9 days now waiting for my line to be transferred from one ISP to another. We've given them all the information they need. When asked about the progress of the line transfer, Zoom gives us vague, uninformative answers with no results. They also cut any communications short as others have said on this platform. I cannot wait to move so that I can change to a more reliable fibre provider with actual customer service. If I could I would rate this provider a -10. Don't waste your time or money. If they have a monopoly in your area, use LTE or 5G.