AK
Abdullah K
1 reviews | Active since Jan 2020
17 Mar 2025, 09:15
Terrible Support & No Accountability
I have been trying to get assistance from Zoom Fibre since March 13, reaching out via email and WhatsApp multiple times. After 4 days of no real help, I finally received a response today that stated:
"Good day, I trust you are well. Please note that your line is up and active on our side. Kindly contact your ISP for assistance."
This response completely ignored my emails and the actual issue I raised. Instead of addressing my concern, they just passed the responsibility to the ISP, despite the fact that they own the infrastructure. The lack of accountability and disregard for customer concerns is shocking.
If you're looking for reliable support, avoid this company at all costs!
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Replies (2)
Zoom fibre's replyOfficial
17 Mar 2025, 09:59Dear Abdullah, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply17 Mar 2025, 09:59
Official
Dear Abdullah, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
AK
Abdullah K's updateReviewer Update
19 Mar 2025, 04:33Zoom Fibre tried to assist me,
The problem is being caused by cell c configuration., so I cannot use my own router,
The problem is being caused by cell c configuration., so I cannot use my own router,
AK
Abdullah K's update19 Mar 2025, 04:33
Reviewer Update
Zoom Fibre tried to assist me,
The problem is being caused by cell c configuration., so I cannot use my own router,
The problem is being caused by cell c configuration., so I cannot use my own router,