AG
Ashveer G
1 reviews | Active since Jan 2013
22 Jun 2023, 16:05
Terrible Service - Zoom Fibre Outage
We have signed up with Zoom Fibre in our area of Newlands West after the fantastic advertising however now we are without service for since 18 June 2023. We have logged numerous service requests and are getting no response whatsoever . Someone from Zoom came to our house ( I have the pic and number plate) and promised to have the line up in 20 min however jumped in his van and drove off leaving us with no solution and no communication . We are experiencing loss of income and this is also incurring additional costs . I am really perturbed about handling of this outage and the service from Zoom as a whole. We have no ETA and are totally in the dark with regards to finding a resolution .
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
22 Jun 2023, 16:36Good Afternoon Ashveer,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply22 Jun 2023, 16:36
Official
Good Afternoon Ashveer,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
AG
Ashveer G's updateReviewer Update
23 Jun 2023, 10:03I did receive a call and the caller did assure me that if I left this in her capable hands that she would have the problem resolved or technical out to assess the situation. I have not had any feedback since and we are still down. The problem with Zoom is that they do not have any competition in the area and therefore there is no sense of urgency, period. I am at a loss for words. Unbelievable
AG
Ashveer G's update23 Jun 2023, 10:03
Reviewer Update
I did receive a call and the caller did assure me that if I left this in her capable hands that she would have the problem resolved or technical out to assess the situation. I have not had any feedback since and we are still down. The problem with Zoom is that they do not have any competition in the area and therefore there is no sense of urgency, period. I am at a loss for words. Unbelievable
Zoom fibre's replyOfficial
23 Jun 2023, 11:16Good Day Ashveer,
I did try calling you last night but there was no answer. As discussed this morning, please rest assured that resolving this issue and restoring your service is our top priority.
I did try calling you last night but there was no answer. As discussed this morning, please rest assured that resolving this issue and restoring your service is our top priority.
We sincerely apologize for any inconvenience this may cause and assure you that we are working diligently to resolve the issue.
Regards,
Gibraltar Makhura
Client Liaison Officer
Regards,
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply23 Jun 2023, 11:16
Official
Good Day Ashveer,
I did try calling you last night but there was no answer. As discussed this morning, please rest assured that resolving this issue and restoring your service is our top priority.
I did try calling you last night but there was no answer. As discussed this morning, please rest assured that resolving this issue and restoring your service is our top priority.
We sincerely apologize for any inconvenience this may cause and assure you that we are working diligently to resolve the issue.
Regards,
Gibraltar Makhura
Client Liaison Officer
Regards,
Gibraltar Makhura
Client Liaison Officer