Terrible Service from Zoom Fibre

I am writing to express my frustration with Zoom Fibre's service over the past two months. Throughout this period, I have been receiving a network connection for less than 15 days each month, and the internet speed provided does not match what I am paying for.

The situation has worsened; since last Wednesday, there has been no network in my area, and I have not received any communication or explanation regarding this outage. It is incredibly disappointing to see a company seemingly neglecting the needs of its customers, especially those of us who rely on a stable connection for business and remote work.

It feels as though Zoom Fibre is taking advantage of our community, prioritizing its monthly revenue over the quality of service and support it provides its clients. I hope to see improvements and a commitment to better customer service.

Thank you for your attention to this matter. I look forward to your prompt response.