Terrible service from zoom fiber

I'm extremely disappointed with the service I got from zoom and their agents. They had emailed me advising there is a fault in the line and they gave us tickets from last week,nobody had came out to us to sort it out. Eventually the fiber went down and I called and they said they have taken the matter further and will assist. I then got an email saying the entire area is down however my neighbor had network. I expect this matter to be resolved ASAP, I want the same effort they took when they kept bugging us to come and connect it. If this matter is not resolved within the next 24hours I will be holding back payment and they must come and take their things,i will find another service provider.