MN
Michael N
1 reviews | Active since Sept 2024
06 Sept 2024, 09:20
Terrible Service for Installation
Make us pay before installation then give us the run around when we call to follow up. They stopped answering yesterday and now simply promise to calland do nothing. Still awaiting my installation.
Helpful (0)
Replies (7)0
Replies (7)
Zoom fibre's replyOfficial
06 Sept 2024, 09:24Dear Michael Nhlapo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply06 Sept 2024, 09:24
Official
Dear Michael Nhlapo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
MN
Michael N's updateReviewer Update
06 Sept 2024, 10:28you are buzzing me instead of calling. You have all the numbers there with you. Call *** now and see. Can you just come and install. And your call center agents are rude and not very helpful. They said you have a technical issue and thats why you are buzzing.
MN
Michael N's update06 Sept 2024, 10:28
Reviewer Update
you are buzzing me instead of calling. You have all the numbers there with you. Call *** now and see. Can you just come and install. And your call center agents are rude and not very helpful. They said you have a technical issue and thats why you are buzzing.
MN
Michael N's updateReviewer Update
06 Sept 2024, 10:30I am in the house please come and install i paid for the services now
MN
Michael N's update06 Sept 2024, 10:30
Reviewer Update
I am in the house please come and install i paid for the services now
MN
Michael N's updateReviewer Update
06 Sept 2024, 11:26Still waiting for feedback on what time they are coming to install today. Please call on ***.
MN
Michael N's update06 Sept 2024, 11:26
Reviewer Update
Still waiting for feedback on what time they are coming to install today. Please call on ***.
Zoom fibre's replyOfficial
06 Sept 2024, 12:45Thank you for receiving our call and allowing us to assist with your query we apologize for the inconvenience once again. .
Zoom fibre's reply06 Sept 2024, 12:45
Official
Thank you for receiving our call and allowing us to assist with your query we apologize for the inconvenience once again. .
MN
Michael N's updateReviewer Update
06 Sept 2024, 15:08Your guys came and installed, thank you very much however my frustration with you continues as they say there is a problem on the ap box and maintenance has to come and fix it. Please get your maintenance team out to sort this out asap. I am reacheable on *** please get me sorted
Or call on ***
Or call on ***
MN
Michael N's update06 Sept 2024, 15:08
Reviewer Update
Your guys came and installed, thank you very much however my frustration with you continues as they say there is a problem on the ap box and maintenance has to come and fix it. Please get your maintenance team out to sort this out asap. I am reacheable on *** please get me sorted
Or call on ***
Or call on ***
Zoom fibre's replyOfficial
09 Sept 2024, 07:33Good day , thank you for bringing this to our attention, we are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply09 Sept 2024, 07:33
Official
Good day , thank you for bringing this to our attention, we are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team