Terrible service

Terrible service coming from the network and the agents you'll have assisting, now I must sit 24 hours without my fibre line and I had to but 300 data to use to work this is ridiculous, last night it was out for 5 hours now today it went out and now it will be out till it is resolved and it can 24 to 48 hours, that's not how a services provider works and that's not how an agent tells you, it should be resolved, within an 1 hour and be marked as priority 1.