sS
serasmus S
1 reviews | Active since May 2016
26 Aug 2022, 12:33
TERRIBLE SERVICE!!!!!
Worst Experience of my life! Fibre ordered on 26/06/2022 Installation done 20/08/2022 Logging tickets into nowhere, 26/08 x 1 call for today 25/08 x 5 calls 24/08 x 8 calls Zoom says its mweb, mweb says it zoom?
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Replies (2)
Zoom fibre's replyOfficial
26 Aug 2022, 13:25Greetings Sam E, we do apologize for the inconvenience caused thus far. Please can you provide us with your physical address and contact details? The matter will be escalated to our operations team and we will investigate the delay in the activity towards your provisioning. Once we have received all the necessary feedback, we will revert back to you immediately.
Zoom fibre's reply26 Aug 2022, 13:25
Official
Greetings Sam E, we do apologize for the inconvenience caused thus far. Please can you provide us with your physical address and contact details? The matter will be escalated to our operations team and we will investigate the delay in the activity towards your provisioning. Once we have received all the necessary feedback, we will revert back to you immediately.
Zoom fibre's replyOfficial
26 Aug 2022, 18:34Good Evening Sam E, our operations team has provided us with feedback and the issue is currently escalated to the Amoeba Team. Furthermore, one of our internal representatives has made contact with you and we kindly ask that you bear with us as we continue investing the issue. Thank you
Zoom fibre's reply26 Aug 2022, 18:34
Official
Good Evening Sam E, our operations team has provided us with feedback and the issue is currently escalated to the Amoeba Team. Furthermore, one of our internal representatives has made contact with you and we kindly ask that you bear with us as we continue investing the issue. Thank you