RP
Rosalie P
1 reviews | Active since Jun 2012
20 Dec 2021, 11:55
Terrible customer service
We have been waiting since the beginning of October to have our line provisioned. I have spent over R600 just on phone calls with countless promises of calling back and no one ever does. The Fibre was supposed to go live end of September then end of October then November. The installation was eventually done mid October and still no Fibre.
Customer service is absolutely shocking! Definitely not the way to start a business relationship!!!
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
20 Dec 2021, 12:00Good day Rosalie, we sincerely apologize for your experiences thus far. Please provide us with your address and we will assist further in activating your line.
Zoom fibre's reply20 Dec 2021, 12:00
Official
Good day Rosalie, we sincerely apologize for your experiences thus far. Please provide us with your address and we will assist further in activating your line.
Zoom fibre's replyOfficial
10 Jan 2022, 12:55Good Day Rosalie, we are following up on your above query. Your address has been activated on our end, could you please confirm if you are active?
Zoom fibre's reply10 Jan 2022, 12:55
Official
Good Day Rosalie, we are following up on your above query. Your address has been activated on our end, could you please confirm if you are active?