lL
leon L
1 reviews | Active since Nov 2011
18 Aug 2022, 09:14
taking forever just to install
I am waiting since 27-07-22 for installation. Why must we as customers be punished for backlogs because your planning has not been done correctly. When you roll out in a new area (Saldanha) it's logical that you are gonna need more installers and schedulers available for the demand ahead of time. It's understandable when you are a brand new company but you've been doing it for while. I'm even scared to think what a process it's gonna be if there is a fault with the service. I'm currently using rapid networks as my fiber isp. Very disappointed.
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Replies (3)
Zoom fibre's replyOfficial
18 Aug 2022, 10:22Greetings Leon L, Firstly we apologise for the delay in processing your order for an installation. We have been overwhelmed by the high-interest level in SBM and as such are in the process of scaling up our teams both internally and externally hence the reason for the delay. We apologise for the inconvenience at this moment our team is about 3-4 weeks behind on our schedule list but we are working through the list faster and hope to reduce this timeline to a week as soon as possible. Please bear with us as we scale to meet the demand in the area. In the meantime, we will escalate your query to our operations team and will provide feedback as soon as we can.
Zoom fibre's reply18 Aug 2022, 10:22
Official
Greetings Leon L, Firstly we apologise for the delay in processing your order for an installation. We have been overwhelmed by the high-interest level in SBM and as such are in the process of scaling up our teams both internally and externally hence the reason for the delay. We apologise for the inconvenience at this moment our team is about 3-4 weeks behind on our schedule list but we are working through the list faster and hope to reduce this timeline to a week as soon as possible. Please bear with us as we scale to meet the demand in the area. In the meantime, we will escalate your query to our operations team and will provide feedback as soon as we can.
lL
leon L's updateReviewer Update
21 Sept 2022, 18:47at least after along hurdle my fibre is working.
lL
leon L's update21 Sept 2022, 18:47
Reviewer Update
at least after along hurdle my fibre is working.
Zoom fibre's replyOfficial
22 Sept 2022, 08:55Greetings Leon L, We are happy to hear that your service is up and running. Thank you for giving us an opportunity to assist.
Zoom fibre's reply22 Sept 2022, 08:55
Official
Greetings Leon L, We are happy to hear that your service is up and running. Thank you for giving us an opportunity to assist.