systemic failure in fibre provider

Absolutely unacceptable service. My elderly parents have been without internet for 6 days — putting them at serious risk, as they cannot even send an emergency WhatsApp. This isn’t just an inconvenience; it’s a life safety issue. Zoom Flex’s lack of urgency is disgraceful. No updates, no accountability, just silence. Their COO is unreachable, their Hellopeter responses are copy-paste templates with zero resolution — a red flag for any prospective customer. With a 1.6-star rating from 700+ complaints, Zoom Flex clearly has systemic failure, not isolated issues. Under the Consumer Protection Act (CPA) of South Africa, consumers have the right to timely, effective service and redress. Zoom Flex is violating both. In my personal opinion - If you value safety, dignity, and decent service — avoid them at all costs.