LF
Lester F
1 reviews | Active since Aug 2019
03 Aug 2022, 11:31
Switched ISP'S No service for 3 days
I have switched Isp's 3 days ago and zoom has still not activated my service.Dealing with these guys is like pulling teeth. Sort this out please!
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Replies (5)0
Replies (5)
Zoom fibre's replyOfficial
03 Aug 2022, 11:42Greetings Lester, we do apologize for the inconvenience caused. Please can you provide us with your details together with your selected ISP? In the meantime, we will escalate your query to our ISP support team, and investigate the delay in your active line service.
Zoom fibre's reply03 Aug 2022, 11:42
Official
Greetings Lester, we do apologize for the inconvenience caused. Please can you provide us with your details together with your selected ISP? In the meantime, we will escalate your query to our ISP support team, and investigate the delay in your active line service.
Zoom fibre's replyOfficial
03 Aug 2022, 12:39Greetings Lester, we have received feedback from our internal team and it appears that your cancellation request was only placed yesterday from your ISP, which only took effect by 11:59 pm. This is the reason behind the delay in activating your new line. The matter is currently being investigated by our operations team and we will revert to you as soon as we possibly can.
Zoom fibre's reply03 Aug 2022, 12:39
Official
Greetings Lester, we have received feedback from our internal team and it appears that your cancellation request was only placed yesterday from your ISP, which only took effect by 11:59 pm. This is the reason behind the delay in activating your new line. The matter is currently being investigated by our operations team and we will revert to you as soon as we possibly can.
Zoom fibre's replyOfficial
03 Aug 2022, 12:45Greetings Lester, our internal team has confirmed that your line is active. Can you confirm this Sir?
Zoom fibre's reply03 Aug 2022, 12:45
Official
Greetings Lester, our internal team has confirmed that your line is active. Can you confirm this Sir?
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Lester F's updateReviewer Update
04 Aug 2022, 13:21Just called my new ISP and they are still waiting for the line to be configured by you into their network?
LF
Lester F's update04 Aug 2022, 13:21
Reviewer Update
Just called my new ISP and they are still waiting for the line to be configured by you into their network?
Zoom fibre's replyOfficial
04 Aug 2022, 14:25Thank you for your feedback. Your escalation is currently being investigated with our operations team. Once we have received feedback, we shall notify you immediately.
Zoom fibre's reply04 Aug 2022, 14:25
Official
Thank you for your feedback. Your escalation is currently being investigated with our operations team. Once we have received feedback, we shall notify you immediately.