suspended

Morning, I have been trying to get hold of zoom using the WhatsApp numbers. hours later i get a reply thanking me for contacting zoom and was asked to provide details(full names and surname) together with my address. Again I responded and stated my reason for texting. I did just that and i have now been waiting for three hours. the connection back home has been suspended and the person who gave zoom the banking details in order for them to keep debiting has done nothing to hinder the monthly payment as she is too old and doesn't understand, I have read the email she received from zoom stating that no payment has been done for 3 months and want a payment of R1000+ in order to be activated again. I need help as we had the impression the money was being taken by zoom on a monthly basis and cannot paid it at once. Can zoom please get back to us so that we can come up with an agreement as how we can settle the amount and stay connected.