RF
Ruan F
1 reviews | Active since Aug 2012
01 Nov 2024, 12:31
Substandard installation resulting in damage.
I have an issue with the fibre line that was broken in my yard, maily because it was only "buried" about 100mm underground, while the industry standard is 12-18 inches (30-45cm), this is to ensure that it is deep enough to avoid damage. Due to the substandard installation, the cable is now damaged, and it takes Zoom Fibre more than 18 hours to investigate that the line is down, let alone sending someone to fix it, my issue is still not resolved.
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Replies (3)
Zoom fibre's replyOfficial
01 Nov 2024, 12:39Dear Ruan Fourie, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply01 Nov 2024, 12:39
Official
Dear Ruan Fourie, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
RF
Ruan F's updateReviewer Update
04 Nov 2024, 08:44Thank you Zoom Fibre, the installations team redid the installation on Saturday according to standard, and the line is now back up and running in less than 48 hours!
RF
Ruan F's update04 Nov 2024, 08:44
Reviewer Update
Thank you Zoom Fibre, the installations team redid the installation on Saturday according to standard, and the line is now back up and running in less than 48 hours!
Zoom fibre's replyOfficial
04 Nov 2024, 08:53Good day Ruan, thank you for the feedback and we apologize for the inconvenience once again.
Zoom fibre's reply04 Nov 2024, 08:53
Official
Good day Ruan, thank you for the feedback and we apologize for the inconvenience once again.