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ES
Eugene S

1 reviews | Active since Oct 2017

07 Apr 2022, 11:55

Stay Away from Zoom and Blitz

Blitz Connect installed fibre at our complex which seems to tie in with Zoom Fibre in the street. I signed up with home connect ISP when Blitz Connect sent me many mails asking me to pick a provider, after I asked multiple times if the fibre was live, and assured it was. this was at the end of Feb. beginning of march I got a mail saying that the order was created and approved. first appointment they made to install was towards the 3rd week of march then there was some issue with the fibre and it was not live, then a second scheduled installation for end of march and again wasted my time and there was another issue, the sub contractor doing the installation had to phone me to tell me he cant get hold of zoom or Blitz and he cant install, I have now tried many attempts to email and phone and whatsapp both companies and no answer no explanation nothing. This is pathetic service from both companies.

0
Replies (3)
Zoom fibre
Zoom fibre's reply11 Apr 2022, 10:41
Official
Good day Eugene, we do apologize for your experience thus far. Please supply us with your address and we will follow up with our installation team and confirm your installation date. 

ES
Eugene S's update20 Apr 2022, 07:59
Reviewer Update
This just proves your service, so Sorry but one of the sales people phoned me on the 11th trying to sell me a connection again, After explaining that I am waiting for the previous sale installation and that you guys have been there 3 times to do an install she disconnected. Jerome (who states he is a manager and will sort it out) Phoned me after, That was at 13:43. He then promised me he will find out and sort it out and phone me back before 16:00 same day and give me feedback, today is the 20th of April and I am still waiting for his call. I also told him that this would probably happen (him not phoning and nobody pitching for the installation) he said he is the manager and he will make it happen, Guess it takes a while to happen??

If this is how long it takes to get action out of you guys I really am not interested in your product, because any downtime on the line will be treated with the same service delivery.

I have supp**** my adress to you on facebook, and on the phone and on email more than once.
Why would anything happen now?
Zoom fibre
Zoom fibre's reply14 Jun 2022, 12:55
Official
Hi Eugene, we apologize for the experience caused thus far. Please can you provide us with your selected ISP, physical address, and contact details. We will escalate the matter to our operations team to investigate further.