FENT
Franna En Nita Thysse

1 reviews | Active since Jan 2023

24 Apr 2025, 12:31

So after zoom came t...

So after zoom came to replace our line and router we been in an ongoing speed test back and forth i did ask home connect to open a ticket for zoom to come out to my place and do the tests thats needed but they refuse to do so rather want me to do there job and send them speed test been doing that for the past 2 years i told them that im not going to do this any more and they need to come to my place to sort this out yet i get emails and calls wanting the test results so again zoom fibre come to my place so that you guys can fix you wifi that im paying for home connect is useless when it comes to customer service

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Replies (1)
Zoom fibre
Zoom fibre's reply24 Apr 2025, 12:34
Official
Dear Franna En Nita Thysse thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team