Shocking service, no feedback, zero sense of urgency

I've called MWEB daily for 2 weeks, to try to get my line reactivated at my new address. EVERY DAY someone has told me 24-48 hours and you'll definitely be helped. Only to call again the next day with no change in the status of the activation. Mweb blames Zoom, Zoom won't talk to me because Mweb is their client supposedly. Either way, I don't have internet and I don't have an answer and in this area where I live Zoom fibre is my only option. So Mweb is almost guaranteed to lose a client, but Zoom won't and still they don't use that as motivation to do better. They don't call back when they say they will, they don't keep you updated despite promising to and I've spoken to at least 7 different agents all with the same result. Really shocking service from such a big company. They can do better