Service terrible. No technical help given.

I have had a problem with my zoom home fibre since 23Rd July 2025. My ticket number is SR***. From that date, no one has called me or tried to come out. I have called multiple times and told the querie is escalated. But till today 5th August 2025, no one has come out. Take note I have payed faithfully, every month and now looks like it's for nothing. This has happened to me before. When I first app**** to have zoom installed, it took almost 3 weeks for someone to contact me, let alone come out to site.I need help urgently.