Service paid but not registered yet.

Good Day, The service of this fibre network is extremely poor because we have since registered and paid for fibre on the 2nd of September 2026 and til now, it is not yet activated. We are actively trying to communicate and we still do not get any assistance. A technician came 5 days ago and do whatever she did and told us to give an hour and it will be fine, still the same issue. When checking status on their app,it shows that it has not yet been activated which clearly means the problem is the company side. Please treat this with urgency as we have paid for a service and we are entitled to a working fibre. If this is not active and you cannot fix it,communicate and refund us so we can move on to the next and working fibre.