PK
Palesa K
1 reviews | Active since May 2019
07 Jul 2023, 09:22
Service Failed
I am so disappointed in their service, after a month of struggling for installation. When l finally managed to get help and paid for their service (Accelerit) has failed me yet again.. My money gone but there is no network and they no none seems to be able to help. Bad service l've seen
Helpful (0)
Replies (7)0
Replies (7)
Zoom fibre's replyOfficial
07 Jul 2023, 09:36Good Morning Palesa,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused.
Your query has been escalated to Accelerate for investigation and resolution. We will keep you updated on the number provided.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused.
Your query has been escalated to Accelerate for investigation and resolution. We will keep you updated on the number provided.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply07 Jul 2023, 09:36
Official
Good Morning Palesa,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused.
Your query has been escalated to Accelerate for investigation and resolution. We will keep you updated on the number provided.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused.
Your query has been escalated to Accelerate for investigation and resolution. We will keep you updated on the number provided.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
PK
Palesa K's updateReviewer Update
07 Jul 2023, 10:02Thanks Gibraltar for attending to my concern and I will be waiting for the network provider for assistance.
PK
Palesa K's update07 Jul 2023, 10:02
Reviewer Update
Thanks Gibraltar for attending to my concern and I will be waiting for the network provider for assistance.
Zoom fibre's replyOfficial
07 Jul 2023, 12:46Good Afternoon Palesa,
We are liaising with the ISP, Accelerit. They have loaded the PPPOE details on the line and the account is active.
They are reconfiguring the line and will provide us with final feedback.
Regards
Gibraltar Makhura
We are liaising with the ISP, Accelerit. They have loaded the PPPOE details on the line and the account is active.
They are reconfiguring the line and will provide us with final feedback.
Regards
Gibraltar Makhura
Zoom fibre's reply07 Jul 2023, 12:46
Official
Good Afternoon Palesa,
We are liaising with the ISP, Accelerit. They have loaded the PPPOE details on the line and the account is active.
They are reconfiguring the line and will provide us with final feedback.
Regards
Gibraltar Makhura
We are liaising with the ISP, Accelerit. They have loaded the PPPOE details on the line and the account is active.
They are reconfiguring the line and will provide us with final feedback.
Regards
Gibraltar Makhura
PK
Palesa K's updateReviewer Update
07 Jul 2023, 13:04All thanks to Gibraltar for an excellent service and your patience 🙏. My problem haba been sorted and I can now connect to the wifi.
PK
Palesa K's update07 Jul 2023, 13:04
Reviewer Update
All thanks to Gibraltar for an excellent service and your patience 🙏. My problem haba been sorted and I can now connect to the wifi.
Zoom fibre's replyOfficial
07 Jul 2023, 13:38Hi Palesa
We are happy that the matter is resolved.
Kindly consider re-rating our service as discussed.
Regards
Gibraltar Makhura
We are happy that the matter is resolved.
Kindly consider re-rating our service as discussed.
Regards
Gibraltar Makhura
Zoom fibre's reply07 Jul 2023, 13:38
Official
Hi Palesa
We are happy that the matter is resolved.
Kindly consider re-rating our service as discussed.
Regards
Gibraltar Makhura
We are happy that the matter is resolved.
Kindly consider re-rating our service as discussed.
Regards
Gibraltar Makhura
PK
Palesa K's updateReviewer Update
07 Jul 2023, 13:59Hi Gibraltar, l am struggling to write a new review. The massage says l have already viewed the company. Can I revisit the app tomorrow if you don't mind please.
Regards
Palesa
Regards
Palesa
PK
Palesa K's update07 Jul 2023, 13:59
Reviewer Update
Hi Gibraltar, l am struggling to write a new review. The massage says l have already viewed the company. Can I revisit the app tomorrow if you don't mind please.
Regards
Palesa
Regards
Palesa
Zoom fibre's replyOfficial
07 Jul 2023, 14:50Noted Palesa.
Thank you.
Thank you.
Zoom fibre's reply07 Jul 2023, 14:50
Official
Noted Palesa.
Thank you.
Thank you.