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I logged a ticket on 23 April, and to date the issue still has not been resolved. The level of communication and support I have received has been extremely frustrating and disappointing.

Each time I contact your WhatsApp support, I am simply told that the matter is “with maintenance,” after which the consultant leaves the chat without providing any meaningful update, explanation, or estimated resolution time. Initially, one of your team members advised that the issue would take approximately four days to resolve. It has now been 15 days with absolutely no action or progress communicated to me.

What makes this even more concerning is that I have seen maintenance teams working in the area, yet whenever I approach them, I am told that they do not have my ticket assigned to them. This has now left me questioning whether my ticket has in fact been handed over to maintenance at all