Refund not granted!

I searched if my area has coverage, I was told we have coverage then I paid. When the technicians came they said we don't have coverage therefore I need to request a refund it will take 6 to 14 days. This was on the 4th of July. Then on the 10th of July I requested a refund and the consultant told me the same thing I was told by the technicians that I'll receive the money within 6 to 14 days. We're in September now and I still haven't received my refund. And I saw the reviews were bad but I gave it a benefit of the doubt, I regret it

Zoom I want my money mahn yerrrrr.