WM
Winnie M
1 reviews | Active since Mar 2026
10 Apr 2026, 08:38
Refund issues
I have app**** for a refund two weeks ago and the agents simply advised that I'll take 5 to 7 days for it to reflect on my banking account till of today I haven't received it yet, I'm afraid Zoom Fibre is rapidly loosing it's customers with it's very very poor service
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Replies (2)
Zoom fibre's replyOfficial
10 Apr 2026, 12:18Dear Winnie, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply10 Apr 2026, 12:18
Official
Dear Winnie, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
WM
Winnie M's updateReviewer Update
12 Apr 2026, 08:55You called and the agent put me on hold until the call dropped itself I don't know what kind of professionalism is that, it seems like it's something they do to customers when they want a refund
WM
Winnie M's update12 Apr 2026, 08:55
Reviewer Update
You called and the agent put me on hold until the call dropped itself I don't know what kind of professionalism is that, it seems like it's something they do to customers when they want a refund