MM
Macdonald M
1 reviews | Active since Sept 2023
11 Aug 2025, 13:38
RED LIGHT ESCALATION
Hi
Im doing a follow up regarding the turn around time on my WiFi will be fixed within +-4hours, but to my surprise the WiFi still flashing a red light n been escalated earlier being told that technicians are on side (drieziek) but till currently still flashing a red light of which I paid for the service I never received & since been told that technicians will come through to my house n check the status n fix it but till this day nobody came nor contacted me
Frustrated customer Macdonald Mollo Add:13565 4th Street orange farm, Johannesburg ***
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Replies (2)
Zoom fibre's replyOfficial
11 Aug 2025, 14:07Dear Macdonald, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply11 Aug 2025, 14:07
Official
Dear Macdonald, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
MM
Macdonald M's updateReviewer Update
13 Aug 2025, 09:02I think these company takes me as a customer for granted because I made payment n they keep on lying to me saying they will send their technicians to my house nobody came n they wrote n email lying saying the technicians were on site but nobody came. I even told them I want my money back because I cannot pay for the service I never used but no one is entertaining when I want refund it's full 2 weeks now No REFUND N NO INTERNET CONNECTION although I paid full amount beginning of the month, nonsense of the company this 1 won't even recommend to any 1 to use because you will regrets for such ******* of a treatment.....
MM
Macdonald M's update13 Aug 2025, 09:02
Reviewer Update
I think these company takes me as a customer for granted because I made payment n they keep on lying to me saying they will send their technicians to my house nobody came n they wrote n email lying saying the technicians were on site but nobody came. I even told them I want my money back because I cannot pay for the service I never used but no one is entertaining when I want refund it's full 2 weeks now No REFUND N NO INTERNET CONNECTION although I paid full amount beginning of the month, nonsense of the company this 1 won't even recommend to any 1 to use because you will regrets for such ******* of a treatment.....