ON
Olwethu N
1 reviews | Active since Nov 2023
03 Nov 2023, 15:22
**** problem solving i
since Monday 30 10 2023 my fibre stopped working I contacted my ISP they said problem is with Zoom fibre i report the issue I got ticket number ZF000170L they promised to give feedback but no for the past 5 days every day it's me who is calling them their support don't give any report rather than they are escalating the issue no one cares there just give **** service.
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Zoom fibre's replyOfficial
03 Nov 2023, 16:10Good day Olwethu
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with, please note your query has been escalated to our Active Network team who are currently working on restoring your connectivity.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Kind Regards
Zandile
Social Community Manager
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with, please note your query has been escalated to our Active Network team who are currently working on restoring your connectivity.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Kind Regards
Zandile
Social Community Manager
Best regards,
Zoom fibre's reply03 Nov 2023, 16:10
Official
Good day Olwethu
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with, please note your query has been escalated to our Active Network team who are currently working on restoring your connectivity.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Kind Regards
Zandile
Social Community Manager
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with, please note your query has been escalated to our Active Network team who are currently working on restoring your connectivity.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Kind Regards
Zandile
Social Community Manager
Best regards,