Poorest service I have ever seen

We are have no network in orange farm since on Sunday the 23/11/2025. Nobody is doing anything about it,no communication. We paid for 30 days,what happens to the 3 days where we couldn't use the internet. This is affecting our jobs as we work from home because we now have to go look for alternative connection while we paid for a month's internet. The service there is deteriorating at a very high speed, no sense of urgency for there customers, this is not my complaint and nobody ever came back to me on my 1st complaint, this is how little they think of people that pay them