Poor Service Provider

The service provider promised me to add days I didn’t use, due to I didn’t have internet for a whole week and they have been saying that they will send a technician till day no one came or called, I will like to be reimbursed those day. No one has call me till this day was waiting for they call to fix this issue. They didn’t even bother themselves to communicate.I would not recommend their service to a living soul period.