TL
Tume L
1 reviews | Active since Apr 2024
12 Oct 2024, 07:56
Poor service provider
The service provider promised me to add days I didn’t use, due to I didn’t have internet for a whole week and they have been saying that they will send a technician till day no one came or called, I will like to be reimbursed those day.
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Zoom fibre's replyOfficial
12 Oct 2024, 09:12We apologize for the lack of service you received. We strive to provide excellent service to all our customers and we regret that we fell short in your case. Your feedback is important to us and we will take steps to ensure that this doesn't happen again. We will investigate and escalate accordingly, Thank you for bringing this to our attention.
Zoom fibre's reply12 Oct 2024, 09:12
Official
We apologize for the lack of service you received. We strive to provide excellent service to all our customers and we regret that we fell short in your case. Your feedback is important to us and we will take steps to ensure that this doesn't happen again. We will investigate and escalate accordingly, Thank you for bringing this to our attention.