Poor service/ NO internet connection

We as paying customers would like to know what is happening with the fibre connection from zoom? We phoned Vodacom as they are our ISP from last week Wednesday. Without a valid answer we finally got answers on Friday stating that zoom had an issue with the fibre line. We tried to phone zoom, without any luck. We have been off for 5 days now and no one can answer us? I work from home and it's a frustrating matter!