Poor service from Zoom Fibre

Good day please assist me with getting help from Zoom fibre, I have been reporting a power off since last month till today I haven't been assisted but I have paid my monthly subscription. I also have adviced them that the technician who was installing my fibre line left the cable exposed on top of my garage thus the cable is always torn which might be the issue even now. Can they please assist me with my connection and have a technician put the cable inside an insulation pipe so it can be protected.