Poor Service from Zoom Fibre

Hi. I struggled the last 3 weeks with Zoom Fiber, made endless calls that got me nowhere, just the same old message: "I will follow up and call you back" This does not happen at all. Not even 1 of the office staff in Sales, Installation and Support can call back as promised. When you ask to speak to a Manager, the manager is always sick or on leave and once you ask for the person the is standing in for the Manager, this person is not in the office yet. It is ridicules and a HUGE joke. This morning I've phoned for the 10000 time and the same story was given to me so I decided to tell them to cancel my installation and the agent I spoke to (Magotso) had the nerve to tell me there will be an cancelation fee. This is pathetic to say the least