Poor Service from Zoom fibre

Since from Thursday everyone in my area ,we don't have internet, yet we have paid Zoom fibre. We've tried almost everything, contacting them via WhatsApp, emails and calling them .instead their Consultant are irritated and don't know what they saying and they end chats as soon as possible, this company don't give a damn ,so if that's the case guys we should be escalating this matter to ombudsman .come month end they'll be cutting off again internet connection because they'll be expecting us to pay .forgetting they owe us so many days .I need to cancel this nonsense...they'll be sending an automated response just now .