Poor service

I am writing to express my frustration regarding the ongoing fibre outage since November 6th. When I contacted your support team, I was informed that a technician would be dispatched to assess the issue. However, no estimated time of arrival (ETA) for the callout has been provided, and I have received no indication of any compensation for the extended service disruption.

Additionally, during my call with your agent Itumeleng, I felt that the assistance provided was unhelpful and lacked clarity. She subsequently transferred me to Naira, who was unable to offer any meaningful explanation and, unfortunately, ended the call when I inquired about compensation for the downtime and the inconvenience caused.

This level of service is highly disappointing, and I would appreciate immediate clarification on the following:

The ETA for the technician's visit. A clear explanation of how I will be compensated for the service disruption. I look forward to your prompt resolution of this matter.