JJ
Johan J
1 reviews | Active since Aug 2023
10 Aug 2023, 17:08
Poor service and communication
I am trying for almost 2 weeks for fibre to be installed. First time they said box needed to be moved. 2nd time they said pipe is blocked. Its over a week since they said it and there is no good communication as howcthey want to solve problem. Also no response on whatsapp after a lot of attempts
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
11 Aug 2023, 08:36Greetings, Johan
We appreciate you reaching out to us with your inquiry.
Please accept our sincere apologies for the inconvenience. You can be confident that this is not the caliber of service we hope to offer our clients.
In accordance with our phone conversation, we have forwarded your inquiry to our Installation for resolution by the end of the business day.
Once more, if you need anything further, don't hesitate to get in touch with me.
Regards
Zandile Ndzipho
Social Community Manager
We appreciate you reaching out to us with your inquiry.
Please accept our sincere apologies for the inconvenience. You can be confident that this is not the caliber of service we hope to offer our clients.
In accordance with our phone conversation, we have forwarded your inquiry to our Installation for resolution by the end of the business day.
Once more, if you need anything further, don't hesitate to get in touch with me.
Regards
Zandile Ndzipho
Social Community Manager
Zoom fibre's reply11 Aug 2023, 08:36
Official
Greetings, Johan
We appreciate you reaching out to us with your inquiry.
Please accept our sincere apologies for the inconvenience. You can be confident that this is not the caliber of service we hope to offer our clients.
In accordance with our phone conversation, we have forwarded your inquiry to our Installation for resolution by the end of the business day.
Once more, if you need anything further, don't hesitate to get in touch with me.
Regards
Zandile Ndzipho
Social Community Manager
We appreciate you reaching out to us with your inquiry.
Please accept our sincere apologies for the inconvenience. You can be confident that this is not the caliber of service we hope to offer our clients.
In accordance with our phone conversation, we have forwarded your inquiry to our Installation for resolution by the end of the business day.
Once more, if you need anything further, don't hesitate to get in touch with me.
Regards
Zandile Ndzipho
Social Community Manager
JJ
Johan J's updateReviewer Update
17 Aug 2023, 17:23Hi there another week passed but still strugglibg with zoom service
JJ
Johan J's update17 Aug 2023, 17:23
Reviewer Update
Hi there another week passed but still strugglibg with zoom service
Zoom fibre's replyOfficial
18 Aug 2023, 16:01Good Afternoon,
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologies for the inconvenience caused.
Regards
Gibraltar Makhura
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologies for the inconvenience caused.
Regards
Gibraltar Makhura
Zoom fibre's reply18 Aug 2023, 16:01
Official
Good Afternoon,
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologies for the inconvenience caused.
Regards
Gibraltar Makhura
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologies for the inconvenience caused.
Regards
Gibraltar Makhura