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Nondumiso X
1 reviews | Active since Aug 2025
21 Aug 2025, 14:01
Poor Service
I am experiencing a bad service with this company no one is attending to my matter they're have installed a WiFi it's almost a month with no connectivity and no updates their WhatsApp service is very bad also sent an email still telling me same story that my ticket is logged since from the 4th now is the 21st no internet
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
21 Aug 2025, 14:38Dear Nondumiso thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply21 Aug 2025, 14:38
Official
Dear Nondumiso thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Nondumiso X's updateReviewer Update
22 Aug 2025, 12:50Hi thank I received a call from head office and was advised that someone will call me before 5pm or today in the morning but it never happened guys do you understand how much business I am losing because of this the WiFi that was installed on 6th up until today which is the 22 of August, the sad part no one is communicating your WhatsApp line is not helping when I call your line it gives an option for a callback no one calls , can I get this sorted by today or come and remove items that are installed and refund me will try with a different company because I can't afford to lose business
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Nondumiso X's update22 Aug 2025, 12:50
Reviewer Update
Hi thank I received a call from head office and was advised that someone will call me before 5pm or today in the morning but it never happened guys do you understand how much business I am losing because of this the WiFi that was installed on 6th up until today which is the 22 of August, the sad part no one is communicating your WhatsApp line is not helping when I call your line it gives an option for a callback no one calls , can I get this sorted by today or come and remove items that are installed and refund me will try with a different company because I can't afford to lose business