iM
itumeleng M
1 reviews | Active since Mar 2023
09 Oct 2024, 11:51
Poor service
Zoom fiber needs to Decide if they want to provide services or not, This is the the 5th months since I have been out of services first I could not recharge when that was sorted I managed to get my S-CODE I later made payments but I was not connected. I escalated with the WhatsApp agents they told me they would do a payment allocation only to find out that the account had lapsed so they requested reactive and I was told this when I was following up then told that they will then allocate the payment I have received two reference numbers for the case. I have been promised to be called back but no one call back. Should we take this up with ICASA to get assistance from zoom
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Replies (4)
Zoom fibre's replyOfficial
09 Oct 2024, 12:08Dear Itumeleng, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply09 Oct 2024, 12:08
Official
Dear Itumeleng, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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itumeleng M's updateReviewer Update
14 Oct 2024, 08:30So Zoom calls me after this review I speak to Zandile she tells me a lot of things at the end she said she has escalated she will call the following day which was Thursday 10/10/2024 she promised they will get this sorted, fast forward today 14/10/2014 I still have no connection and Zandile did not honor her promise to call back…
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itumeleng M's update14 Oct 2024, 08:30
Reviewer Update
So Zoom calls me after this review I speak to Zandile she tells me a lot of things at the end she said she has escalated she will call the following day which was Thursday 10/10/2024 she promised they will get this sorted, fast forward today 14/10/2014 I still have no connection and Zandile did not honor her promise to call back…
Zoom fibre's replyOfficial
14 Oct 2024, 09:13Good day, thank you for bringing this to our attention, we will follow up with the team to assist further. Kind Regards Zoom Team
Zoom fibre's reply14 Oct 2024, 09:13
Official
Good day, thank you for bringing this to our attention, we will follow up with the team to assist further. Kind Regards Zoom Team
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itumeleng M's updateReviewer Update
09 Dec 2024, 22:54image.jpeg 341.33 KBimage.jpeg 320.31 KBimage.jpeg 309.84 KBSo this is how you treat people? And here think maybe I’m impatient. I reported that I don’t have connection and all I was told is “Thank you for your query, we can see that the ticket has already been logged to our Support team to give you a call and assist further. Kindly note that we will follow up on the ticket for you. Please expect a call from our support team.” No TURN AROUND TIME nothing no call back nada then when you follow up this is the kind of response you get and look at the response time considering that some of us take our time at work to contact you it hurts because not only my budget is affected but my production too!!image.jpeg 385.68 KBimage.png 1.11 MBimage.png 1.15 MBI just want to know who is going to cover this inconvenience???
iM
itumeleng M's update09 Dec 2024, 22:54
Reviewer Update
image.jpeg 341.33 KBimage.jpeg 320.31 KBimage.jpeg 309.84 KBSo this is how you treat people? And here think maybe I’m impatient. I reported that I don’t have connection and all I was told is “Thank you for your query, we can see that the ticket has already been logged to our Support team to give you a call and assist further. Kindly note that we will follow up on the ticket for you. Please expect a call from our support team.” No TURN AROUND TIME nothing no call back nada then when you follow up this is the kind of response you get and look at the response time considering that some of us take our time at work to contact you it hurts because not only my budget is affected but my production too!!image.jpeg 385.68 KBimage.png 1.11 MBimage.png 1.15 MBI just want to know who is going to cover this inconvenience???