NR
Nishaan R
1 reviews | Active since Jul 2011
26 Jun 2023, 14:18
Poor Service
Worst service ever. 5 days without internet and no sense of urgency to resolve the problem. No reimbur*****t/credit offered by the ISP either - we get billed the full amount. Newlands West area affected. Will not recommend to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Zoom fibre's replyOfficial
26 Jun 2023, 14:37Good Afternoon Nishaan,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance and Support team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance and Support team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply26 Jun 2023, 14:37
Official
Good Afternoon Nishaan,
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance and Support team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance and Support team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
NR
Nishaan R's updateReviewer Update
26 Jun 2023, 16:03Good day
It looks like the problem has now been resolved.
It's amazing the extent the customer has to go to for people to actually do their jobs.
Judging from the quick response time after my post on Hello Peter, I'm assured that the problem could have been resolved much sooner.
One should strive for excellence in every task no matter the magnitude. This will ultimately lead to great success.
Many thanks for your assistance.
Kind regards
It looks like the problem has now been resolved.
It's amazing the extent the customer has to go to for people to actually do their jobs.
Judging from the quick response time after my post on Hello Peter, I'm assured that the problem could have been resolved much sooner.
One should strive for excellence in every task no matter the magnitude. This will ultimately lead to great success.
Many thanks for your assistance.
Kind regards
NR
Nishaan R's update26 Jun 2023, 16:03
Reviewer Update
Good day
It looks like the problem has now been resolved.
It's amazing the extent the customer has to go to for people to actually do their jobs.
Judging from the quick response time after my post on Hello Peter, I'm assured that the problem could have been resolved much sooner.
One should strive for excellence in every task no matter the magnitude. This will ultimately lead to great success.
Many thanks for your assistance.
Kind regards
It looks like the problem has now been resolved.
It's amazing the extent the customer has to go to for people to actually do their jobs.
Judging from the quick response time after my post on Hello Peter, I'm assured that the problem could have been resolved much sooner.
One should strive for excellence in every task no matter the magnitude. This will ultimately lead to great success.
Many thanks for your assistance.
Kind regards
Zoom fibre's replyOfficial
26 Jun 2023, 16:35Good Afternoon Nishaan,
Thank you for the confirmation that the issue has been resolved.
Once again we apologize for the inconvenience this has caused. We strive to always provide our customers with the best service.
Please feel free to contact us directly should you experience any issues going forward, our email address is ***
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for the confirmation that the issue has been resolved.
Once again we apologize for the inconvenience this has caused. We strive to always provide our customers with the best service.
Please feel free to contact us directly should you experience any issues going forward, our email address is ***
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply26 Jun 2023, 16:35
Official
Good Afternoon Nishaan,
Thank you for the confirmation that the issue has been resolved.
Once again we apologize for the inconvenience this has caused. We strive to always provide our customers with the best service.
Please feel free to contact us directly should you experience any issues going forward, our email address is ***
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for the confirmation that the issue has been resolved.
Once again we apologize for the inconvenience this has caused. We strive to always provide our customers with the best service.
Please feel free to contact us directly should you experience any issues going forward, our email address is ***
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's replyOfficial
27 Jun 2023, 09:17Good Morning,
The email has been sent.
Regards
Gibraltar Makhura
The email has been sent.
Regards
Gibraltar Makhura
Zoom fibre's reply27 Jun 2023, 09:17
Official
Good Morning,
The email has been sent.
Regards
Gibraltar Makhura
The email has been sent.
Regards
Gibraltar Makhura