Poor service

Service so poor, I paid the Wi-Fi but haven’t got connected yet my internet days are decreasing. I tried contacting instead they’re just giving me false hopes that the issue will be fixed in no time but it has been 4 days and still going. The landline doesn’t go straight to their customer service representatives, they promise to call back but they don’t. One can’t really rely on it they’re very poor. What is frustrating even more is that even if they fix maybe after a week or the never going to pay the other unused days but you paid full amount. Such a shame