TL
Tume L
1 reviews | Active since Apr 2024
07 Feb 2025, 09:14
Poor serivce provider
'm need someone to call me now due to I'm need to start working by 9H00. I seriously don't understand whys happening with your service provider, During the I had no internet, going to bed internet is back. Then i woke up in the morning internet is gone again when I literally need to use it. I'm not happy with the service am getting while pay for if it. Someone from the tech team must just fix this issue and call me.
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
07 Feb 2025, 09:36Dear Tume, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply07 Feb 2025, 09:36
Official
Dear Tume, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Tume L's updateReviewer Update
07 Feb 2025, 10:44Dear Zoom Fibre I did not get help and the consultant that we assisting me am not sure, if she's
new or what. I wont be able to wait for 24 to 72 hours for the tech team to come fix this issue. Am not happy with the feedback I got. Yesterday I could not work and today some issue again. now my job its on the line due to a service provider that we pay. I would not advise or recommend your services to anyone period. I need to see the tech team not later than today.
new or what. I wont be able to wait for 24 to 72 hours for the tech team to come fix this issue. Am not happy with the feedback I got. Yesterday I could not work and today some issue again. now my job its on the line due to a service provider that we pay. I would not advise or recommend your services to anyone period. I need to see the tech team not later than today.
TL
Tume L's update07 Feb 2025, 10:44
Reviewer Update
Dear Zoom Fibre I did not get help and the consultant that we assisting me am not sure, if she's
new or what. I wont be able to wait for 24 to 72 hours for the tech team to come fix this issue. Am not happy with the feedback I got. Yesterday I could not work and today some issue again. now my job its on the line due to a service provider that we pay. I would not advise or recommend your services to anyone period. I need to see the tech team not later than today.
new or what. I wont be able to wait for 24 to 72 hours for the tech team to come fix this issue. Am not happy with the feedback I got. Yesterday I could not work and today some issue again. now my job its on the line due to a service provider that we pay. I would not advise or recommend your services to anyone period. I need to see the tech team not later than today.