BM
Bonisiwe M
1 reviews | Active since Jan 2025
13 May 2026, 05:44
Poor internet connection
I'm very disappointed how zoom fibre ISP(internet service Provider) turn around on attending a mere poor internet connection bipping a red light without connecting for over 7 days,and this matter was reported to their unso called unreachable, unprofessionalism consultant which can not provide proper information on the technician's and now I'm escalating the matter to Icasa/Ombudsman for a formal complaint and a bad service I received with the service provider,
Reference ZF000ETMA
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Zoom fibre's replyOfficial
15 May 2026, 09:04Dear Bonisiwe thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply15 May 2026, 09:04
Official
Dear Bonisiwe thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team