POOR INSTALLATION AND SABOATGE BY TECHNICIANS ONSITE

The technicians were onsite today and they tested the same place where they thought the faulty was. it turns out the fault is not on the same spot and its inside the yard .

The installations were not done properly as the cable pipe is exposed , I know the question of signing up the happy form will come but on the form there is nowhere specified to inspect the physical layout of the cable Images provided clearly show how installation was poorly done The fault was then found inside the yard but from a different point without any evidence on the wall being damaged or the pipe itself

My conclusion here is that the installation was done poorly with an intention of getting the installation fee. They were so quick on sending me a bill without proper testing , even the technician that was onsite refused to take images of the fault point claiming his ticket had already been closed because he thought the fault was by the outside wall without testing.

How am I expected to pay for something so unprofessional ? See all evidence of images attached and videos

The above is what I sent to them explaining how poorly the installation was done and I was told there is nothing they can do . Really poor service and they do not even follow up on calls logged . agents seem to be failing to gather all the required information on tickets .I have been without internet for 2 weeks but they still expect to make a full payment by end of the month