JJ
Johan J
1 reviews | Active since Aug 2023
18 Aug 2023, 15:19
Poor experience.
Most terrible company i had to deal with. AP outside off from ast Saturday. Poor maintenance. Poor service. Poor communication. They never get back to me with solution If there was an alternative i would never use Zoom
Helpful (0)
Replies (12)0
Replies (12)
Zoom fibre's replyOfficial
18 Aug 2023, 15:57 Good Afternoon Johan,
Thank you for contacting us with your query, I have tried to call you on the number supp**** but there is no answer.
Please accept our sincerest apologies for the inconvenience caused.
Kindly note our Installation team is trying to contact you and arrange for a technician to come out to your premise for a re-installation as the cable is damaged, hence there is a delay with your activation.
Please advise a suitable time that they can contact you and confirm the appointment.
Once again please accept our apology for the inconvenience caused.
Regards,
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query, I have tried to call you on the number supp**** but there is no answer.
Please accept our sincerest apologies for the inconvenience caused.
Kindly note our Installation team is trying to contact you and arrange for a technician to come out to your premise for a re-installation as the cable is damaged, hence there is a delay with your activation.
Please advise a suitable time that they can contact you and confirm the appointment.
Once again please accept our apology for the inconvenience caused.
Regards,
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply18 Aug 2023, 15:57
Official
Good Afternoon Johan,
Thank you for contacting us with your query, I have tried to call you on the number supp**** but there is no answer.
Please accept our sincerest apologies for the inconvenience caused.
Kindly note our Installation team is trying to contact you and arrange for a technician to come out to your premise for a re-installation as the cable is damaged, hence there is a delay with your activation.
Please advise a suitable time that they can contact you and confirm the appointment.
Once again please accept our apology for the inconvenience caused.
Regards,
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query, I have tried to call you on the number supp**** but there is no answer.
Please accept our sincerest apologies for the inconvenience caused.
Kindly note our Installation team is trying to contact you and arrange for a technician to come out to your premise for a re-installation as the cable is damaged, hence there is a delay with your activation.
Please advise a suitable time that they can contact you and confirm the appointment.
Once again please accept our apology for the inconvenience caused.
Regards,
Gibraltar Makhura
Client Liaison Officer
JJ
Johan J's updateReviewer Update
18 Aug 2023, 17:14They can contact me any time on 19 August or early Monday 21 August
JJ
Johan J's update18 Aug 2023, 17:14
Reviewer Update
They can contact me any time on 19 August or early Monday 21 August
Zoom fibre's replyOfficial
19 Aug 2023, 11:54 Good Day Johan,
Thank you for connecting with us with your query. We have tried to contact you but there was no answer.
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologize for the inconvenience caused.
Regards
Gibraltar Makhura
Thank you for connecting with us with your query. We have tried to contact you but there was no answer.
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologize for the inconvenience caused.
Regards
Gibraltar Makhura
Zoom fibre's reply19 Aug 2023, 11:54
Official
Good Day Johan,
Thank you for connecting with us with your query. We have tried to contact you but there was no answer.
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologize for the inconvenience caused.
Regards
Gibraltar Makhura
Thank you for connecting with us with your query. We have tried to contact you but there was no answer.
Zandile has confirmed that she has made contact with you and confirmed our Installation and Maintenance team is working on activating the line. The delay is caused by a damaged cable.
We apologize for the inconvenience caused.
Regards
Gibraltar Makhura
JJ
Johan J's updateReviewer Update
19 Aug 2023, 17:11Im sorry had my phone with me all day nobody called today
JJ
Johan J's update19 Aug 2023, 17:11
Reviewer Update
Im sorry had my phone with me all day nobody called today
JJ
Johan J's updateReviewer Update
21 Aug 2023, 08:38You can call any time today as i have other duties on Sunday
JJ
Johan J's update21 Aug 2023, 08:38
Reviewer Update
You can call any time today as i have other duties on Sunday
Zoom fibre's replyOfficial
21 Aug 2023, 08:57Good Morning Johan,
I hope this message finds you well.
We have liaised with Werner, the manager in our Maintenance team who has confirmed they have provided you with feedback.
They have confirmed that due to the fact that the damaged infrastructure in your area requires repairs and it might take a while.
We apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
I hope this message finds you well.
We have liaised with Werner, the manager in our Maintenance team who has confirmed they have provided you with feedback.
They have confirmed that due to the fact that the damaged infrastructure in your area requires repairs and it might take a while.
We apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
Zoom fibre's reply21 Aug 2023, 08:57
Official
Good Morning Johan,
I hope this message finds you well.
We have liaised with Werner, the manager in our Maintenance team who has confirmed they have provided you with feedback.
They have confirmed that due to the fact that the damaged infrastructure in your area requires repairs and it might take a while.
We apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
I hope this message finds you well.
We have liaised with Werner, the manager in our Maintenance team who has confirmed they have provided you with feedback.
They have confirmed that due to the fact that the damaged infrastructure in your area requires repairs and it might take a while.
We apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
JJ
Johan J's updateReviewer Update
21 Aug 2023, 09:10Please cancel my installation due to no specific time for repair as i will look for alternative. I cant stay without internet for unknown time im very disapointed to receive this feedback
JJ
Johan J's update21 Aug 2023, 09:10
Reviewer Update
Please cancel my installation due to no specific time for repair as i will look for alternative. I cant stay without internet for unknown time im very disapointed to receive this feedback
Zoom fibre's replyOfficial
21 Aug 2023, 10:05Hi Johan
We will arrange the cancellation of the installation.
Once again, we apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
We will arrange the cancellation of the installation.
Once again, we apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
Zoom fibre's reply21 Aug 2023, 10:05
Official
Hi Johan
We will arrange the cancellation of the installation.
Once again, we apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
We will arrange the cancellation of the installation.
Once again, we apologies for the inconvenience this has caused.
Regards
Gibraltar Makhura
JJ
Johan J's updateReviewer Update
21 Aug 2023, 10:09Tech can arrange for collection of router and im not payinh as we dont have infrastructure. Please choose alternatives when you can avoid zoom
JJ
Johan J's update21 Aug 2023, 10:09
Reviewer Update
Tech can arrange for collection of router and im not payinh as we dont have infrastructure. Please choose alternatives when you can avoid zoom
Zoom fibre's replyOfficial
21 Aug 2023, 11:18Good Day Johan,
We will arrange the collection of the devices.
Please be advised we will advise should we have a quicker resolution to the matter.
Once again, we apologize for the inconvenience this has caused.
Regards
Gibraltar Makhura
We will arrange the collection of the devices.
Please be advised we will advise should we have a quicker resolution to the matter.
Once again, we apologize for the inconvenience this has caused.
Regards
Gibraltar Makhura
Zoom fibre's reply21 Aug 2023, 11:18
Official
Good Day Johan,
We will arrange the collection of the devices.
Please be advised we will advise should we have a quicker resolution to the matter.
Once again, we apologize for the inconvenience this has caused.
Regards
Gibraltar Makhura
We will arrange the collection of the devices.
Please be advised we will advise should we have a quicker resolution to the matter.
Once again, we apologize for the inconvenience this has caused.
Regards
Gibraltar Makhura
JJ
Johan J's updateReviewer Update
21 Aug 2023, 11:53Please advise as i have to make a decisiob about getting internet very soon
JJ
Johan J's update21 Aug 2023, 11:53
Reviewer Update
Please advise as i have to make a decisiob about getting internet very soon
Zoom fibre's replyOfficial
21 Aug 2023, 12:04Hi Johan,
At this moment we cannot confirm, hence we advised that should we have a quicker solution we will contact you.
Regards
Gibraltar
At this moment we cannot confirm, hence we advised that should we have a quicker solution we will contact you.
Regards
Gibraltar
Zoom fibre's reply21 Aug 2023, 12:04
Official
Hi Johan,
At this moment we cannot confirm, hence we advised that should we have a quicker solution we will contact you.
Regards
Gibraltar
At this moment we cannot confirm, hence we advised that should we have a quicker solution we will contact you.
Regards
Gibraltar