Poor customer service from Zoom Fibre

Hello Peter, my name is Kelvin Mpofu, from Orange farm.

Zoom Fibre has completely failed to deliver the service they advertise, and my experience with them has been nothing short of unacceptable.

I am paying for a 50 Mbps fibre line, yet I am consistently receiving speeds of around 3 Mbps. This is not a minor issue — it is a blatant failure to provide the service I am being billed for.

I have logged multiple support tickets and sent several emails, all of which have either been ignored or met with empty promises. I keep being told that the issue has been “escalated” and that someone will contact me, but weeks later, I am still waiting with no resolution.

It is extremely frustrating to pay for a service in full and on time every month, only to be met with poor performance and even worse customer service. At this point, it feels like customers are being taken for granted.

Zoom Fibre needs to take accountability, fix this issue urgently, and start delivering the service they are charging people for. Until then, I cannot recommend them to anyone.