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Thandi L
1 reviews | Active since Aug 2014
14 Jul 2024, 15:09
Poor customer service
Poor customer service or should l say Pathetic, it's been 11 days without internet, the call agents are trained to lie.
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
15 Jul 2024, 12:32Dear Thandi , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply15 Jul 2024, 12:32
Official
Dear Thandi , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Thandi L's updateReviewer Update
17 Jul 2024, 12:01Thank you for reinstalling my service, please can you credit the 10 days that they was no internet as your call agents say my query was only logged in yesterday when it's been 10 days and the reference l give them they say it's for my neighbor where as the address is mine, please credit my days
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Thandi L's update17 Jul 2024, 12:01
Reviewer Update
Thank you for reinstalling my service, please can you credit the 10 days that they was no internet as your call agents say my query was only logged in yesterday when it's been 10 days and the reference l give them they say it's for my neighbor where as the address is mine, please credit my days
Zoom fibre's replyOfficial
17 Jul 2024, 12:31Good day Thandi, thank you for the feedback, we will log a ticket with our systems team to assist further. We will be in communication with you with more updates.
Zoom fibre's reply17 Jul 2024, 12:31
Official
Good day Thandi, thank you for the feedback, we will log a ticket with our systems team to assist further. We will be in communication with you with more updates.