Poor Customer Service and Unresolved Issues

I've had a frustrating experience with Zoom Fibre's customer service. Despite following the AVR prompts and attempting basic troubleshooting, my LOS flashing red issue remains unresolved. The technical support option was unhelpful, and I've been left without a stable internet connection for hours.

I've requested a callback, but so far, no response. It's disappointing to see such a lack of urgency in addressing customer issues. Until this is resolved, I wouldn't recommend Zoom Fibre to anyone.