MM
Mohamed M
1 reviews | Active since Aug 2022
17 Aug 2022, 09:52
Poor customer service
I have been waiting since the 12.08.2022 for a re installation to take place at my premises. The service from zoom fibre is pathetic. I have wasted airtime, data and my personal time trying to reach out to them and have this sorted but there is no feedback from them whatsoever. It's hard to believe this company is operating with such poor level of customer service. Now I understand why they have such low price strategy it's due to the low quality of service you will receive. Till this day I am still waiting for this to be resolved.
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Replies (3)
Zoom fibre's replyOfficial
17 Aug 2022, 10:01Greetings Mohamed M, we do apologize for the inconvenience and delay caused. We will escalate your query to our operations team and will revert with feedback as soon as we possibly can. Please bear with us as we investigate the delay in your re-installation. In the meantime, can you please provide us with your selected ISP?
Zoom fibre's reply17 Aug 2022, 10:01
Official
Greetings Mohamed M, we do apologize for the inconvenience and delay caused. We will escalate your query to our operations team and will revert with feedback as soon as we possibly can. Please bear with us as we investigate the delay in your re-installation. In the meantime, can you please provide us with your selected ISP?
MM
Mohamed M's updateReviewer Update
17 Aug 2022, 10:06My service provider is fibre stream
MM
Mohamed M's update17 Aug 2022, 10:06
Reviewer Update
My service provider is fibre stream
Zoom fibre's replyOfficial
17 Aug 2022, 10:13Thank you, Sir. We have escalated the matter to our operations team and will revert to you with feedback once received.
Zoom fibre's reply17 Aug 2022, 10:13
Official
Thank you, Sir. We have escalated the matter to our operations team and will revert to you with feedback once received.