TM
Thabo M
1 reviews | Active since May 2018
10 Jul 2025, 17:04
Poor customer service
I've been having no internet connection for the last 2 weeks, made contact with them almost every day. They promised to send a technician, but they never did. On top of it all, they increased their fees without notification
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Replies (2)
Zoom fibre's replyOfficial
11 Jul 2025, 08:35Dear Thabo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply11 Jul 2025, 08:35
Official
Dear Thabo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Thabo M's updateReviewer Update
15 Jul 2025, 11:02It's been 4 days since your last response and I haven't received call as promised
TM
Thabo M's update15 Jul 2025, 11:02
Reviewer Update
It's been 4 days since your last response and I haven't received call as promised