TM
Tshepo M
1 reviews | Active since Jan 2026
06 Feb 2026, 09:14
Poor connection and service
Zoom fibre is really giving poor service the connection is lost now, I reported a week ago. They came fixed and the connection was restored, then a day before on Tuesday maintenance officials came they were busy on my streets looking like they are fixing something. Then yesterday around 20:00 the wifi lost connection. What was maintenance officials? Since we lost connection again I'm really disappointed!!
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Replies (2)TM
Tshepo M's updateReviewer Update
06 Feb 2026, 09:18I'm not happy with Zoom fibre. Their maintenance officials disconnect your wifi connection when they fix your neighbours connection without alerting you first. That's not good service at all
TM
Tshepo M's update06 Feb 2026, 09:18
Reviewer Update
I'm not happy with Zoom fibre. Their maintenance officials disconnect your wifi connection when they fix your neighbours connection without alerting you first. That's not good service at all
Zoom fibre's replyOfficial
06 Feb 2026, 11:02Dear Tshepo thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply06 Feb 2026, 11:02
Official
Dear Tshepo thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team