Payment issue

I'm so disappointed with this company, if it was my company I was going to issue warnings every month seriously. For the past 3 months I haven't been paying the account as they struggle to fix their payment system and I was allowed to continue using the network, while every month-end we will be busy doing the same run-around of troubleshooting. So this month they decided to suspend my account which I raised the call again for the 4th month for the same issue that was never fixed, how are they expecting me to make a payment while their system doesn't work.

I spoke to a lady by the name of Karabo yesterday which she said she'll escalate the issue to their applications team she'll give an update at 3PM yesterday but none happened.