LD
Lee-Ann Duka
1 reviews | Active since May 2013
30 Oct 2024, 09:57
Paying for Fibre but no Connection
Every month we loose connection for about 3-4 days, we call the service provider Home Connect and they escalate our query to Zoom Fiber.
Again we are left without connection since Sun and the issue hasn't been resolved. Noone compensates us for all days lost without connection worse I work from home and I must find alternative options to work while am paying for Fiber that's not working. This is really unfair, yes check my records, even last month same issue. Come the 7th I must pay Home Connect their money but I didn't have connection for 3-4 days. This is really unfair.
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Zoom fibre's replyOfficial
30 Oct 2024, 10:15Dear Lee-Ann thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply30 Oct 2024, 10:15
Official
Dear Lee-Ann thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team